FAQs

Answers for every step of your Baby Ship journey.

We collected the questions families ask us most, from how pickup works to what happens if plans change. Browse the sections below, or jump straight to what matters for your next trip.

About Our Service

Baby Ship is a service designed to help parents ship their baby essentials, such as strollers, car seats, and pack-and-plays, directly to their travel destination. This allows you to avoid the hassle of lugging bulky gear through the airport and dealing with oversized baggage fees.

You book a shipment online, prepare your items by condensing them as much as possible, place them in a travel bag, and apply the provided shipping label. You then drop them off at a carrier location, and we handle the rest, ensuring your gear arrives at your destination.

Traveling with little ones should be about the destination, not the struggle to get there. While checking baby gear at the airport or renting at the destination are options, shipping it ahead with Baby Ship transforms your travel day from a logistical challenge into a smooth, enjoyable experience.

Here's why shipping is a game-changer:

  • Breeze Through the Airport: Imagine walking into the airport with just your carry-on and a free hand for your child. Shipping eliminates the need to lug a car seat, unfold a stroller at security, or wait anxiously at the oversized baggage claim after a long flight.
  • Prevent Damage and Loss: Your baby's essential gear is too important to risk. Unlike the rough handling of airline baggage systems, our service treats your items with care, ensuring they arrive safely and in perfect condition.
  • Avoid Surprise Airline Fees: Airlines often have confusing and expensive policies for oversized items. Shipping provides one clear, upfront price, so you can avoid unexpected fees at the check-in counter and stick to your travel budget.
  • Arrive Ready for Adventure: Your gear will be waiting for you at your destination. You can land, get your rental car, and know that your car seat, stroller, and pack-and-play are ready and waiting at your hotel or vacation home.

Ultimately, shipping with Baby Ship gives you the freedom to focus on what truly matters: making memories with your family.

That's a great question. We're big fans of BabyQuip! They offer a fantastic rental service, and we see our services as complementary, not competitive. We both want to make family travel easier.

The best way to think about it is:

BabyQuip (Gear Rental): BabyQuip is a marketplace where you can rent baby gear from trusted providers at your destination.

  • Choose them when: You want the convenience of not packing anything at all, or are interested in trying out a new piece of gear via their rental service.

Baby Ship (Your Own Gear, Shipped): We are a shipping service that helps you send your own trusted gear ahead to your destination.

  • Choose us when: The comfort, safety, and familiarity of your own items are your top priorities. It's the perfect solution when you want the predictable naps that come with your own pack-and-play, the guaranteed safety history of your own car seat, or the convenience of sending a whole box of supplies (diapers, toys, etc.) along with your gear.

The Bottom Line: Think of it this way: BabyQuip provides a solution at your destination, while Baby Ship brings your solution to your destination. Both are great options, and the right choice simply depends on the specific needs of your family and your trip.

Travel agencies help you book your trip. Baby Ship focuses on the logistics of moving your gear, eliminating a major pain point of family travel. We're a specialized service that complements your travel plans.

Preparing your Shipment

Our goal is to help you transport the comforts of home. You can send almost everything you need to make your destination feel familiar and stress-free for your little one. Think of it as your personal travel stork!

Popular items to ship include:

Essential Baby Gear:

  • Strollers: From everyday models to travel systems.
  • Car Seats & Booster Seats: Ship your own and travel with peace of mind.
  • High Chairs & Portable Seats: Ensure you always have a safe, clean spot for meals.

Nursery, Sleep & Play:

  • Travel Cribs & Pack-and-Plays: Like the Guava Lotus or Phil&Teds Traveller.
  • Baby Monitors & Sound Machines: Don't break the sleep routine.
  • A Box of Favorite Toys, Books, and Blankets: Familiar items to make any new place feel like home.

Daily Supplies:

  • Boxes of Diapers & Wipes: Save yourself a late-night store run upon arrival.
  • Unopened, Sealed Formula & Baby Food: Pack what you know your baby likes.

Items We Cannot Accept:

  • Loose batteries (especially lithium-ion)
  • Aerosols, flammable items, or hazardous materials
  • Prescription medications
  • Perishable or homemade foods

Have a specific item you're not sure about? Please contact our customer support team, and we'll be happy to clarify!

Every family trip is different, and there's no single "right" way to handle your gear. The best choice depends on your destination, your budget, and your family's needs. We believe in helping you find the perfect solution for your trip.

Let's look at the options:

  • Driving with your gear? If you have the space, it's often the simplest choice.
  • Flying with one small item? Checking a stroller at the gate is usually free and can be great for a short trip. If you bought a seat for your child, there's obviously no reason to ship the car seat.
  • Borrowing from friends or family? Fantastic! This is a free and convenient solution if it's available.
  • Renting at your destination? This can be a great fit if you only need one or two specific items for a short time.

So, when is shipping with Baby Ship the perfect fit?

Shipping is the ideal solution when the comfort, safety, and convenience of having your own gear outweighs the other options. Consider shipping when:

  • Familiarity is Key for a Happy Child: Nothing beats the comfort of home. Using your own stroller, their own pack-and-play, or their favorite sound machine leads to more predictable naps and a happier child, which means a more relaxing vacation for you.
  • Safety and Cleanliness are Non-Negotiable: This is especially true for car seats. When you ship your own, you have 100% certainty of its history—you know it has never been in an accident and has been cleaned to your standards. With rentals, that peace of mind isn't guaranteed.
  • You Need Multiple Items: Renting a car seat, a stroller, and a high chair can become logistically complicated and expensive. Baby Ship allows you to conveniently send everything you need in one go, from gear to diapers and feeding supplies, so you can arrive completely prepared.

Our goal is to be the perfect choice for your trip. We handle the logistics of getting your trusted gear there safely, so you can focus on making memories.

While many airlines allow you to gate-check a stroller and car seat for free, this can be a chaotic process. With Baby Ship, you avoid the long walk through the terminal, the security checkpoint struggle, and the wait at the baggage claim.

In general, strollers and car seats fly free and can be checked at the curb, counter, or gate. Pack-and-plays and playpens count as standard checked bags and are subject to regular baggage fees. For the most accurate and up-to-date information, it is always a good idea to check the airline’s official website directly.

Specific Airline Policies:

Alaska Airlines

Allegiant Air

American Airlines

Breeze Airways

Delta Airlines

Frontier Airlines

Hawaiian Airlines

JetBlue Airways

SkyWest

Southwest Airlines

Spirit Airlines

Sun Country

United Airlines

We provide detailed packaging guides on our website with step-by-step instructions on how to properly pack the most popular baby gear brands to ensure they are safe for transit.

Shipping carriers use dimensional weight, which means the cost is based on the size of the package, not just its actual weight. We have populated the appropriate shipping dimensions for the most common baby gear and brands. We also recommend consolidating your items as much as possible to help keep your shipping costs down.

For larger items, you can use a travel bag, and our service still applies. We will provide guidance on how to best prepare your items for shipping to keep them safe and secure.

Destination & Delivery

Yes, we can ship your items directly to a hotel. We recommend coordinating with the hotel’s front desk or concierge to let them know a package is arriving, as some have specific addresses or processes that must be followed. It is your responsibility to follow a hotel’s instructions to ensure a smooth delivery.

Yes, we can ship to a private residence, such as an Airbnb, VRBO, or other vacation homes. We advise coordinating with the host to understand their package delivery instructions, as it is your responsibility to follow them.

Yes, we can but sometimes service is less reliable. You can always ship to the closest carrier location to your rural destination.

Yes, our service uses major shipping carriers like FedEx and UPS - we will let you know which one to use. Once you have your labeled package, you can drop it off at an authorized carrier location.

No, not at the moment but it’s something on our to-do list.

Currently, we are focused on domestic shipping within the United States but international shipping is on our to-do list.

We don’t recommend you ship baby gear to cruise ships given that they can be tricky (and if the delivery is late, it misses the boat). If there is enough interest, this is something Baby Ship may put on our to-do list.

Pricing & Protection

We strive to offer competitive rates that are often lower than the total cost of airline baggage fees and surcharges. Our pricing is based on a combination of the item's weight and dimensions, so you get an accurate estimate upfront that is typically more affordable than shipping on your own.

Yes, we offer declared value protection to cover your items in case of loss or damage during transit. We recommend this for all shipments to provide you with peace of mind.

We do not currently offer specific discounts for military families or frequent travelers. However, our pricing model is designed to be transparent and cost-effective, helping you avoid airline fees and surcharges.

You can get a real-time quote on our website by providing details about your shipment, including the dimensions and weight of your item. Our pricing algorithm will factor in dimensional weight to provide an accurate estimate.

Our Business & Mission

As a small, dad-built business, we want to grow with our customers. We're starting with shipping, but we envision adding services like travel advice, pre-packed kits, and even origin and destination services. For our frequent travelers, we’re also exploring a potential subscription service to help them save even more on their trips. Our goal is to provide a single, integrated solution for all your family's travel logistics.

We are open to partnerships with other travel and baby-focused businesses to provide a more comprehensive experience for our customers.

We are donating 10% of our net income back to the Daniels School of Business to support future business leaders through experiential learning. Our partnership provides a unique educational experience for students while allowing us to operate with a low overhead.

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